Refund Policy

Refund and Cancellation Policy – Velutta Ltd

Effective Date: 12. August 2025
Company: Velutta Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company Registration Number: 16622042
Email: support@velutta.com

1. General Terms

This Refund and Cancellation Policy (“Policy”) applies to all purchases, subscriptions, and transactions conducted via our website Velutta.com or any associated services operated by Velutta Ltd.
By purchasing any content, subscription, or service, you agree to the terms outlined in this Policy. These terms are in addition to our Terms of Service and Privacy Policy.

2. Nature of Digital Content

All content provided by Velutta Ltd is classified as digital content under applicable laws.
Digital content is delivered instantly upon purchase or subscription activation.
As such, no statutory right of withdrawal (cooling-off period) applies once access to the purchased content has been granted.

By completing your purchase, you expressly agree and acknowledge that:

  • You lose your right to withdraw once the download or streaming of the digital content has begun.
  • You consent to the immediate provision of the service and waive any statutory cooling-off period.

3. All Sales Are Final

Unless otherwise stated in this Policy:

  • All sales are final.
  • No refunds, credits, or exchanges will be provided for any reason, including but not limited to:
    • Change of mind after purchase
    • Lack of usage of the purchased content
    • Accidental purchases

4. Exceptions – When Refunds May Be Granted

Velutta Ltd may, at its sole discretion, issue refunds in the following circumstances:

  1. Unauthorized Transactions – If you believe your payment method was used without your consent.
  2. Technical Errors – If you were charged but could not access the purchased content due to a verified technical fault on our side.
  3. Duplicate Charges – If you were charged more than once for the same content or subscription.

In such cases, you must contact our Support Team within 24 hours of the transaction by email at support@velutta.com.
You will be required to provide:

  • Proof of purchase (transaction ID, date, payment method)
  • A detailed description of the issue
  • Any supporting evidence (screenshots, receipts, etc.)

5. Dispute Resolution and Chargebacks

Before initiating a chargeback through your bank or payment provider, you agree to first contact Velutta Ltd Support to resolve the matter.
Filing a chargeback without prior contact may be considered a breach of this Policy and could result in suspension of your account.

We reserve the right to dispute any chargeback that we believe is unjustified or fraudulent.

6. Cancellations

  • Subscriptions: You may cancel your subscription at any time through your account settings or by contacting our Support Team.
  • Cancellation will take effect at the end of your current billing period.
  • No prorated refunds are given for unused subscription time.

7. Processing of Refunds

Approved refunds will be issued via the original payment method used for the transaction.
Processing times may vary depending on your bank or payment provider, typically 5–10 business days.

Velutta Ltd is not responsible for delays caused by third-party financial institutions.

8. Contact Information

All refund or cancellation requests must be submitted in writing to:

Velutta Ltd
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom


Email: support@velutta.com

9. Amendments

Velutta Ltd reserves the right to amend this Policy at any time without prior notice.
Any updates will be posted on Velutta.com and take effect immediately upon publication.