VELUTTA LTD is committed to protecting the rights of every individual depicted in our content. We recognize that situations may arise where a person who appears in content wishes to request the removal of their likeness. This Appeals Policy outlines the process to ensure such requests are handled fairly, transparently, and in compliance with applicable law.
Right to Appeal
If you have been depicted in any content and would like to appeal for the removal of such content, please contact us via email at support@velutta.com.
All appeals must include sufficient information to identify the specific content in question and verification of identity to confirm that you are the individual depicted. This verification process is necessary to prevent fraudulent or unauthorized requests.
Review & Resolution
Once an appeal has been received, our compliance team will review the request promptly and determine the appropriate course of action. Content will be removed if it is established that:
- Consent was not validly given,
- Consent has been withdrawn where permitted under applicable law, or
- The depiction otherwise violates applicable laws, regulations, or our policies.
If there should be a disagreement regarding this appeal, we will allow the disagreement to be resolved by a neutral body at the website’s expense.
The neutral body will independently review the dispute to ensure that the matter is handled fairly and impartially and that the rights of all parties are respected.
Outcomes
The possible outcomes of an appeal include:
- Removal of the disputed content;
- Restriction or disabling of access to the disputed content;
- Rejection of the appeal where the request cannot be substantiated; or
- Referral of the disagreement to a neutral body for independent resolution at the website’s expense.